Return And Shipping Policy

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To return your product, you should mail your product to: PHOTOBRICK USA, 89 NE 27th Street, Unit 106, Miami AL 33137, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

To be eligible for a return, your item must be unused, unassembled and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Assembled PhotoBricks cannot be returned.. 

Additional non-returnable items: 
- Gift cards 
 
To complete your return, we require a receipt or proof of purchase. 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed minus re-stocking fee of $15 and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at 

photobrickusa@gmail.com 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at photobrickusa@gmail.com and send your item to: PHOTOBRICK USA, 89 NE 27th Street, Unit 106, Miami AL 33137, United States. 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping Times  

For pre assemble orders, If you order today we will send you a

preview in 2-4 business days once you approve it will take 2-4 days

to process you order and ship it.

As of the shipping time the customers can pick the shipping option

when they complete the order usually 3-5 days in the US.

Assembled PhotoBricks will add 5-10 business days for the shipping

times.

*IMPORTANT NOTICE:  

Due to the global pandemic of Covid-19 there has been some instances minor delays.
These are tough times for us all and your business means so much for a small family business like ours, so thank you so much and thank you for your patience.